![]() For example, if you have moved more than 30 km from the facility, or you are mentally or physically unable to participate in the activity you signed up for, you have the right to cancel. The Australian Securities and Investments Commission (ASIC) is responsible for financial products and services.The law gives you the right to cancel if there is a change in your circumstances. other State and Territory consumer protection agencies.Australian Competition and Consumer Commission (ACCC).The following agencies enforce provisions relating to consumer goods and services: Some gyms charge up to $300 for cancelling a membership, so read the terms and conditions in your contract before you sign." Further informationĬan’t find the information you’re looking for? Call us on 13 32 20 or submit an online enquiry. "Remember, a membership means you have a binding agreement and you may have difficulty cancelling early. If the fitness centre continues taking payments, talk to your financial institution. You often need to provide the gym with 30 days written notice to stop direct debit deductions. Just because your membership expires doesn’t mean the direct debits stop. Does the gym take direct debit payments? Lots of gyms ask for payment by direct debit.Consider a three or six-month membership – they are often no more expensive than a 12-month one. Where will you be in six to twelve months? The gym may not be easy to access if you change jobs, work different hours or move house.Is there a cooling-off period? A cooling-off period allows you to cancel the membership in writing within a limited time period.These are non-refundable even if you cancel the contract during the cooling-off period. Also check if there are any the administration fees. Check the fees listed on the contract are the same as the price that has been quoted to you. Read the terms and conditions so you know what you’re getting into before you sign up. Never take the salesperson’s word for it. Special offers and promotions may not be as good as they seem.Consider trying a casual membership for a month or a few visits to see if the gym is right for you. Visit a few gyms to work out which is the best value for money, has the best facilities, service and location. Are you getting the best deal? Don’t be pressured into signing up on the spot.The type of remedy will depend on whether the problem is:īefore you sign up to a gym membership, consider the following: This might be a refund, a further service to rectify the problem and in some cases, reimbursement for damages and consequential loss. You are entitled to an 'appropriate remedy' from the business when the product or service you purchased does not meet one or more of the consumer guarantees. ![]() This includes advertising for fitness services.Īny statement regarding qualifications or experience should be supported and if licensed, the licence number should be printed on any advertising. Learn more about advertising standards. Australian Consumer Law protects consumers from deceptive advertising claims and conduct.īusinesses are not allowed to make false or misleading representations about their products or services. AdvertisingĪdvertising can be a powerful means of persuasion, so it’s important it is truthful, accurate and easy to understand. ![]() It is your responsibility to be aware of these. Contracts usually have terms and conditions attached. Gym memberships are often delivered under a contract. You have the right to receive proof of purchase (like an invoice, cash register receipt, handwritten receipt or lay-by agreement). What is ‘reasonable’ will depend on the nature of the service, the difficulty of the task and other relevant factors. provided in a reasonable time (when no time is set).fit for any specified purpose (express or implied).provided with due care or skill (taking all necessary steps to avoid loss and damage).When you engage a business to provide a service, you have the right to expect ‘acceptable quality’. This includes health and fitness services. In fact, most products and services purchased after 1 January 2011 come with an automatic consumer guarantee that the product or service you purchased will work and do what you asked for. Australian Consumer Law guarantees your rights when you buy goods and services.
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